Zoramia strives to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

  • Returns are accepted within 30 days of receiving the item.

  • Items must be in their original condition, unused, and with all tags and packaging intact.

2. Non-Returnable Items

  • Gift cards, downloadable products, and personalized/custom items are not eligible for return.

  • Sale or clearance items may be non-returnable; please check the product description.

3. How to Initiate a Return

  • Contact our customer service at {{storeConfig.service_email}} to request a return authorization.

  • Provide your order number and reason for the return.

4. Shipping the Return

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure the return reaches us safely.

5. Inspection of Returned Items

  • All returned items will be inspected upon arrival at our warehouse.

  • Items not meeting our return criteria may be rejected or subject to a restocking fee.

6. Refund Processing

  • Refunds are processed within 7 business days after we receive the returned item.

  • Refunds are issued to the original payment method.

7. Possible Refund Delays

  • Bank processing times may vary and can affect when the refund appears in your account.

  • Factors such as holidays, weekends, and bank processing policies may cause delays.

  • International bank transfers or currency conversion may extend the refund timeline.

8. Exchanges

  • Exchanges are available for defective or incorrect items only.

  • Contact us at {{storeConfig.service_email}} to arrange an exchange.

9. Contact Us

  • For any questions regarding returns or refunds, please reach out to {{storeConfig.service_email}}.

  • Our team is happy to assist you and ensure a smooth return process.