Zoramia is committed to delivering your orders safely and on time. This Shipping Policy outlines important information about order processing, shipping times, costs, and other related matters.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing includes order verification, quality check, and packaging.

2. Shipping Methods

  • We offer standard and expedited shipping options at checkout.

  • Shipping methods may vary depending on your location and order size.

3. Shipping Costs

  • Shipping fees are calculated and displayed at checkout.

  • Some orders may qualify for free shipping based on promotions or minimum purchase amounts.

4. Shipping Destinations

  • Customers can select the shipping region at checkout.

  • We ship to over 125 countries worldwide.

5. Shipping Time Estimates

  • Estimated shipping time is 7–15 business days depending on the destination.

  • Express shipping options may reduce delivery time.

6. Address Accuracy

  • Customers must provide a complete and accurate shipping address, including postal code, to ensure successful delivery.

  • Incorrect or incomplete addresses may result in delays or returned packages.

7. Tracking Your Order

  • Once your order ships, a tracking number will be provided via email.

  • Tracking updates may take 24–48 hours to appear after shipment.

8. Possible Shipping Delays

  • Delivery may be delayed due to COVID-19 restrictions, severe weather, customs inspections, or shipping to remote locations.

  • Other factors such as carrier capacity, public holidays, or natural disasters may also affect delivery.

9. Customs and Import Duties

  • Customers are responsible for any customs fees, taxes, or import duties applicable in their country.

  • Please check your local regulations before placing an order.

10. Lost or Damaged Packages

  • Contact us immediately at {{storeConfig.service_email}} if your package is lost or damaged.

  • Claims must include proof of damage or loss for assistance.

11. Multiple Shipments

  • Orders containing multiple items may be shipped in separate packages.

  • Customers will receive separate tracking numbers for each package.

12. Shipping Restrictions

  • Certain products may have restrictions and cannot be shipped to specific countries.

  • Customers will be notified if an order cannot be fulfilled due to shipping restrictions.

13. Order Modifications

  • Orders can only be modified before shipping.

  • Contact {{storeConfig.service_email}} immediately if you need to change the shipping address or items.

14. International Shipping Considerations

  • International shipments may take longer due to customs clearance.

  • Some countries may impose additional documentation requirements for certain products.

15. Contact Us

  • For questions regarding shipping, delivery times, or tracking, contact {{storeConfig.service_email}}.

  • Our team is happy to assist and provide updates on your order status.